FAQs - STOP GUESSING
Welcome to our FAQ section, your go-to resource for all your questions and inquiries! We believe that knowledge is power, and we've created this great FAQ to empower you with all the answers you need. Instant Solutions: No waiting for email responses or customer support. Find answers to your questions instantly, 24/7.
GENERAL
Got a question? Check the FAQs first—there’s a good chance we’ve answered it. Still stuck? Hit us up.
When is our next sale?
What exactly and honestly to expect from us
How does our sizes work?
You have already sent us an email, either good or bad, but you are still awaiting a reply?
EU Consumer GPRS Information
Never. We don’t do "flash sales" or "limited-time offers" that force you to rush. Instead, we reward commitment. If you’re serious about your training, you need the gear to match.
- Buy 3: 10% off
- Buy 5: 20% off
- Buy 7+: 30% off
The discount happens automatically at checkout. No codes, no gimmicks, no false promises. That’s just how we operate. Live with it.
At Fitness Union, every item is made to order. Your gear isn’t pulled from a dusty warehouse or overproduced by the thousands “just in case.” It’s produced specifically for you, when you order.
Why does that matter?
Because mass production leads to massive waste. Big brands overproduce, fail to sell, and quietly destroy or dump unsold clothing—burning fuel, increasing emissions, and pumping unnecessary CO₂ into the air while talking about sustainability. We don’t do that.
Well, very normal. Within each product's description, we show a size chart in both centimeters and inches for UK and US sizes. Remember, different products have different fits: Slim fit ≠ regular fit; Athletic cut ≠ relaxed cut. That’s normal. That’s clothing. It is your responsibility to: Check the size chart for the specific item; Compare it to your own measurements; Order accordingly
We aim to get through all emails as soon as possible as we love adding deadlines to everything we do, but proper deadlines, not some random “forever” deadlines. Please do bear with us as we receive a high volume of emails (good ones, no bad ones) and orders. We will get back to your query as soon as possible, promise!
Manufacturer Contact information: SINDEN VENTURES LIMITED | Markou Evgenikou 11, Mesa Geitonia 4002 Limassol | Cyprus
ORDERS, SHIPPING & DELIVERY
We process, we ship, you get your gear—simple. No teleportation (yet), but tracking’s included. Got issues? We’re on it.
Where on this planet earth do we ship from?
How can you pay for your awesome order?
What currencies do we accept?
How will you ever know whether the order was successfully placed, and you will soon receive your great apparel?
When will we charge you?
How safe and secure are your credit card and personal info?
How does our production and shipping times work?
Do we deliver to PO Boxes, BFPO or APO addresses?
What if we need to deliver, but you are not at the specified delivery address?
What do we charge for shipping?
Will you be charged Customs and Import Duties?
What shipping providers do we use?
The countries we DO NOT ship to:
Nowhere near a garage, if that's what you're picturing. FU Activewear runs on a global fulfillment network with real production facilities across the USA, Europe, the UK, Canada, and Australia — not one warehouse trying to cover the entire planet and failing at it.
If you're ordering from one of those five regions, here's what that actually gets you: your order automatically routes to whichever facility is closest to you, we produce local instead of crossing an ocean first, which means it shows up faster and costs the planet less to get there, and because it's fulfilled inside your own region, you almost never get blindsided by a customs bill at the door.
Ordering from somewhere outside those five? You're still in — we ship worldwide, minus a short list of countries we don't deliver to at all. That list you can find scrolling down.
Your order will still get fulfilled from whichever facility can reach you, which might mean it's crossing a border to find you. When that happens, your own country's import duties, customs fees, or local taxes can apply on arrival — set by your government, not by us, and not something we can predict, waive, or pre-pay on your behalf. If you want to know what to expect before you order, your country's customs authority website will have the real number, not a guess from us.
However you like to check out — we've got it covered. We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Shop Pay, Apple Pay, Google Pay, Meta Pay, Shop Pay Installments, Bancontact, iDEAL, Sofort, Klarna Pay Now, EPS, Giropay, PayPal.
Heads up: availability of specific payment methods can vary depending on your country and your bank — that's on their end, not ours, so if something doesn't show up at checkout, try one of the other options listed above.
What we don't do: Cash on Delivery. We're online-only — every order is paid for upfront at checkout, before it ships. No invoicing your doorstep, no exceptions.
FITNESS UNION supports 130+ currencies through Shopify Payments, making it easy to shop and pay online from countries around the world.
Your prices are automatically displayed in a supported currency based on your location, where available. You can shop for FITNESS UNION activewear from the USA, Canada, the UK, Europe, Australia, and many other countries without needing to manually calculate exchange rates or switch currencies before checkout.
If your local currency isn't currently supported, you'll simply see prices in another available currency, typically USD. You can still order from wherever you are — the currency displayed may just be different from the currency you normally use.
The final amount you pay may vary slightly depending on your bank, card provider, or payment provider's own currency conversion rates and fees. We don't control those exchange rates, because apparently the entire world couldn't agree on using one currency.
In short: choose your FITNESS UNION activewear, select your available payment method, and check out in a supported currency. No unnecessary currency-conversion gymnastics required.
Once you have placed an order, you will receive a confirmation email showing the items ordered with all relevant details of the transaction. You will also receive a tracking link. You can track your shipment yourself. Do note though, it can take up to 48 hours for tracking info to show up and to start checking. If you have yet to receive the email, and you are starting to wonder about life, please do check your email’s spam folder – you will probably find it there.
Well, we prefer immediately. This will then help us also to get started on your order immediately, and once completed, we will ship immediately. So always make sure you have the needed amount or credit limit on your account/card. For some of you not able to fully pay the amount immediately, we also have the options to pay later, or use flexible payment methods.
Your card details never even touch our servers. All payments are processed through Shopify Payments and PayPal, both of which encrypt your information the moment you hit "pay" and handle it inside a secure, dedicated payment environment — we don't see, store, or have access to your full card number at any point.
The platform we run on is certified PCI DSS Level 1 compliant — the highest level of payment security certification that exists, typically reserved for businesses processing millions of transactions a year. That protection covers every checkout on our store automatically.
Depending on your card issuer and where you're shopping from, your bank may also prompt you for an extra verification step (like 3D Secure) before your payment goes through — that's your bank adding its own layer of protection, not something that's ever in our hands either way.
First, the obvious: where you live changes everything. Different countries, different customs systems, different delivery networks — we don't control any of it, we just work around it as best we can.
Second, the important part: nothing we sell sits on a shelf waiting for you. Every piece is made to order, which means it takes a little longer to reach you than something that was mass-produced six months ago and is just sitting in a warehouse. That's the tradeoff, and it's one we're happy to make — mass production means overproduction, and overproduction means perfectly good clothing rotting in a landfill within a year because trends moved on faster than the stock did. We'd rather you wait a few extra days than wear something that was made to be thrown away.
Standard shipping runs roughly 5–10 days, depending on where you're ordering from.
What we can't control, and won't pretend to: banking holidays, public holidays, political unrest, natural disasters, military action, warfare, force majeure events, and customs seizures. If one of these hits your shipment, it's out of our hands — and out of yours too.
A small number of locations run slower than that 5–10 day window, sometimes up to a month, simply because of how remote or logistically difficult they are to reach. Check the list below to see if that's you:
Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Benin, Bolivia, Bosnia and Herzegovina, Brazil, Burkina Faso, Burundi, Central African Republic, Chad, Chile, Dominica, Dominican Republic, Egypt, Equatorial Guinea, Ethiopia, Guatemala, Iceland, India, Iraq, Jamaica, Jordan, Oman, Pakistan, Paraguay, Puerto Rico, Sao Tome and Principe, Saudi Arabia, Solomon Islands, Somalia, South Korea, Sudan, Suriname, Swaziland, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkey, Uganda, Uruguay, US Hawaii, Yemen, Zambia.
Separately — there's a short list of countries we currently don't sell or ship to at all. See our shipping exclusions for the full list.
Unfortunately, that’s a no. You will need to provide us with full residential or commercial addresses as we need a sign-off and confirmation of delivery. It will be very easy to say "hey, I never received my awesome package" if it was sent to a non-human entity. So we rather send to you or any other real person directly.
We understand that you may not be available to receive your package. A signature is not always 100% required for the parcel. It depends on the delivery service in charge. Our delivery team can deliver your parcel to anyone available at the specified address. PLEASE just make sure you provided the correct delivery address and do trust the person who will receive the parcel. We will not be held responsible for an incorrect delivery address, or even a strange unknown being looking like it belongs in the wilderness stating it knows you and is assigned to receive the package.
If tracking shows Delivered, but you don’t have the package:
If tracking shows Delivered, but you don’t have the package:
• Check with neighbors, building management, or anyone who could’ve received it
• If it’s genuinely missing, contact us within 7 days of delivery status
If the carrier confirms delivery to your address, the order is considered complete. We’ll help investigate—but we cannot refund packages officially marked as delivered.
We ship to damn near the whole planet. But let's be real — some postal services run like a well-oiled machine, and some run like they're powered by a guy on a bicycle who took a wrong turn three weeks ago. So we split shipping into three tiers, and it's not personal, it's just geography.
TIER 1: THE COOL KIDS — FREE
You're already covered. Shipping's baked into the price, no asterisk, no "but actually."
USA (Lower 48, Alaska, Hawaii — yes, all of you), the UK (England, Scotland, Wales, Northern Ireland, Isle of Man), the EU (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Vatican City), Ukraine, Japan, and Brazil.
TIER 2: THE "MEET US HALFWAY" CLUB — $10 USD
You're a bit of a flight from our hubs. We eat most of the cost, you cover the rest.
Canada, Australia, New Zealand, Iceland, Liechtenstein, Norway, Switzerland.
TIER 3: THE SCENIC ROUTE — $15 USD
The view from where you live is probably incredible. The logistics getting a t-shirt to you are not. This fee covers the gap.
Albania, Andorra, Bosnia and Herzegovina, Gibraltar, Kosovo, Moldova, Montenegro, North Macedonia, San Marino, Serbia, every African nation (where logistics allow), and literally everywhere else not already named above.
THE "WE'RE NOT EVEN GOING TO TRY" LIST:
Some places, we just can't ship to — sanctions, restrictions, or our own call. No drama, no debate, just facts:
Afghanistan, Belarus, Burundi, Central African Republic, Chad, Congo, Democratic Republic of the Congo, Cuba, Eritrea, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, and Yemen. Also off the table: the Crimea, Donetsk, Luhansk, Kherson, and Zaporizhzhia regions specifically — the rest of Ukraine ships completely fine and is sitting up in Tier 1.
Short answer: depends where you live. Long answer, but still short:
Because we produce locally across the USA, UK, Europe, Canada, and Australia, most orders never cross a border at all — which means most customers never see a customs charge, ever. If you're shopping from one of those regions, you're almost certainly in the clear.
Outside those five? Your order might have to cross a border to reach you, and if it does, your own country's customs office gets to decide what they charge for the privilege of letting it in. That's on them, not us — we don't set those fees, we don't see a cent of them, and we genuinely have no way to predict what they'll be for your specific country.
Here's the part that's actually on you: if customs does charge something, that bill is yours to pay, not ours. It's the cost of getting your package released and onto your doorstep, not an optional add-on. We're not hiding that, we're just telling you straight instead of letting it ambush you later.
Our shipping partners are not limited to a few as we use the best available at that very moment. The following are only some of the many courier services we trust – USPS, DHL, FedEx, Asendia, DPD, Royal Mail, Deutsche Post, PostNL, Australia Post, etc.
Some places, we just can't ship to — sanctions, restrictions, or our own call. No drama, no debate, just facts:
Afghanistan, Belarus, Burundi, Central African Republic, Chad, Congo, Democratic Republic of the Congo, Cuba, Eritrea, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, and Yemen. Also off the table: the Crimea, Donetsk, Luhansk, Kherson, and Zaporizhzhia regions specifically — the rest of Ukraine ships completely fine and is sitting up in Tier 1.
RETURNS & EXCHANGES
Changed your mind? Ordered the wrong size? It happens. We’ve got a process—follow it, and we’ll sort you out. No drama, just solutions.
What to do if you maybe ordered the wrong item, or entered the wrong delivery address?
Received your order but have an issue and are unhappy?
Some items and conditions might make it non-returnable
You just placed an order, but you are having second thoughts and want to cancel it?
How will exchanges or refunds impact your pocket?
How long will a return or exchange take to get to us?
How long will you need to wait for the return to be refunded?
We’re fair. We’re transparent. We fix real problems.
Firstly, PLEASE always double check the items, sizes, and delivery address before you submit the order. Now, the bad news is, the longer you wait to inform us about the mistake, the less likely it will be for us to try and do anything about it. If wrong item or address, still notify us, we will do our best to fix the issue. If it’s too late and the address provided is incorrect, maybe try and contact the inhabitants of that address and try to resolve the issue, and PLEASE, don’t make it a TikTok or Instagram video process, no need for that. You may have made the mistake, not the person who received it. Oh, and also not us.
If you ordered the incorrect item from us, you would have to wait till you receive your order and then return it to us.
Your order will automatically be returned to us if:
- Incorrect address (however it might get signed-off by a stranger)
- Failure to collect
- Customs refusal
Then:
- Reshipping is not automatic
- Reshipping costs are your responsibility (we already provided you free shipping)
- If reshipping isn’t possible, a partial refund may apply (production costs might not be refundable))
Please inform us of any issue ASAP at issues(at)fuactivewear.com
Any of the following reasons are valid: incorrect color, incorrect item, faulty item.
We prefer to believe the best of everyone, so we believe you. If for any real reason you are not satisfied with the product color, size, incorrect item, or faulty item, and want to exchange or receive refund, please make sure your very first step is to email us within the first 7 days after delivery at issues(at)fuactivewear.com – and please add all the following information:
- Your Order ID number, or the receipt
- Pictures for evidence of the faulty or incorrect item, and please include the FU logo.
- Description of the issues you have and why faulty.
- Any relevant contact information so that we can get hold of you asap.
This will have our very bored but intelligent assessment team check and confirm your reasoning for return or exchange. If we need you to return the product, it must be sent back to us in the original condition with all tags.
Here at Fitness Union, we would like to build our brand with a positive vibe, so we offer free exchanges for our customers for wrong sizes or faulty products, or we will come to an agreement that makes much more sense if exchanges work out as a loss for both parties.
We as humans don’t really make mistakes, but it might happen. So, if you ordered something and you then think to rather return or exchange because of a more personal reason, unfortunately there are some products with more admin or hygiene regulations.
- If an item is marked as ‘Final Sale’, this item is non-returnable.
- Socks can be returned if they are sealed in their original packaging.
- All Bottles are non-returnable due to hygiene reasons.
- Personalized items can’t be returned.
To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. Also, please do email us at issues(at)fuactivewear.com within the first 7 days after delivery. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund. The returns parcel must contain the return label and invoice. Not adhering to this guideline will result in process delays and rejection. On return all items are inspected by our very bored but intelligent assessment team.
Email us IMMEDIATELY. If you fail to email us and the order has already been created with precision, we can't do too much about this. Once delivered, rather have a peak at it, and experience the “mind-changing” feeling, and just wear it, love it!
FINAL VERY IMPORTANT NOTE:
Because items are made specifically for you, we do not accept returns or exchanges for:
FINAL VERY IMPORTANT NOTE:
Because items are made specifically for you, we do not accept returns or exchanges for:
• Change of mind
• Ordering the wrong size
• Preferring a different color after ordering
This isn’t a fitting room—and we don’t pretend it is.
The customer must pay for the returns. Again, we have many authorized return facilities, so you need to select the closest and the one that makes more sense. Also, please do inform us about the address you returned your package to. Once the returns are received, we will send you the exchanges on us, our cost. Or if you decide not to receive the exchanges and rather cancel the order, we will gladly provide you the cost of the item (excluding shipping costs). So, you want the list of return facilities? Here they are:
- US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019
- Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
- Latvia: Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia
- Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
- UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ
- Australia: 40 Tanimbla Street, Kedron, Queensland 4031
- Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101
- Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil
Good question! Depending on the country you’re from & the returns courier you choose when returning your item(s), delivery times back to our place of business can vary from about a week to around 60-days - again, this all depends on where you live. Many countries are more in remote areas, so will automatically take longer. We advise checking your return tracking, (if the courier you chose to return your items with do provide one) and look out for an update that states it’s been ‘Returned’, ‘Delivered’, ‘Returned to Warehouse’ or similar. This means the item(s) is back in our possession and will be checked and scanned by our team within 7 days. Sit tight, and we’ll be in touch via email once the return has been processed to confirm your refund.
Once received, and processed, your refund can take 5 days to appear in your account, once released by your bank. If it takes longer, please do follow-up with your bank.
What we don’t do:
Free gear for indecision; Refunds without proof; Exceptions that break the system.
Order smart. Train hard.
If something’s genuinely wrong—we’ll handle it.
Need The Perfect Answer from Someone Who Gets Fitness?
Got a question? Fill out the form below, and we’ll get back to you ASAP—because, believe it or not, we actually do check our emails between gym sessions. Just a heads-up: responses may be slightly delayed if we’re busy drowning in protein shakes, recovering from that one rep that nearly killed us, or waiting for our muscles to forgive us. But rest assured, you're high on our priority list—right after our post-workout meal. We appreciate your patience!
100% VERIFIED SECURITY
Your data is protected by 256-bit SSL encryption. We never store your credit card details, ensuring a 100% secure checkout experience.
PERFORMANCE & QUALITY VERIFIED
Our products are engineered for high-performance results. We guarantee the structural integrity and technical specifications of every item.
FULLY TRACKED LOGISTICS
We ship to over 50 countries with end-to-end tracking. No hidden surprises—just reliable delivery straight to your door.
DIRECT FOUNDER ACCOUNTABILITY
Every order and inquiry is personally reviewed by our founder. We pride ourselves on boutique-level attention to detail that big-box retailers can’t match.
